1.1. Citywide Patrol and Security Services Pty Ltd (“we,” “us,” or “our”) respects your right to privacy and is committed to safeguarding personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website www.cpsservices.com.au (“Website”) or engage with our training, risk management, and consulting services (“Services”).
1.3. By accessing our Website or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree, you should refrain from using our Website or Services.
2.1. Personal information refers to any information or opinion about an individual who is identified or reasonably identifiable, whether true or not and whether recorded in a material form or not.
2.2. The types of personal information we may collect include, but are not limited to:
a) Name, job title, and contact details (email address, phone number, business address).
b) Details relating to your business, employment, or industry.
c) Payment information for processing service transactions.
d) Any communications between you and us, including emails, feedback, and inquiries
3.1 We collect personal information directly from you when you:
a) Submit inquiries via our Website.
b) Register for our training programs or request our Services.
c) Provide feedback, testimonials, or respond to surveys.
d) Subscribe to updates or newsletters.
3.2 We may also collect information from third parties, such as referrals or publicly available sources, where it is necessary for providing our Services. If we do so, we will handle your information as outlined in this Policy.
4.1 We use personal information for the following purposes:
a) To provide and manage our training, risk management, and advisory Services.
b) To communicate with you regarding inquiries, updates, or service-related matters.
c) To improve our Website, Services, and customer experience.
d) To process payments and manage financial transactions.
e) To comply with legal obligations and industry regulations.
4.2 We do not use your personal information for any secondary purpose unless:
a) The secondary purpose is directly related to the primary purpose and would be reasonably expected.
b) You provide explicit consent.
c) We are required or permitted by law.
5.1 Our Website may use cookies and similar tracking technologies to enhance user experience, analyse site traffic, and improve functionality.
5.2 You may disable cookies in your browser settings; however, this may limit some features of our Website.
5.3 We may use third-party analytics tools (such as Google Analytics) to collect non-personal data about how users interact with our Website.
6.1 We do not sell, rent, or trade personal information. However, we may disclose personal information in the following circumstances:
a) To service providers and partners – where necessary for delivering our Services (e.g., IT support, payment processors).
b) To comply with legal obligations – such as responding to police requests, court orders, or regulatory authorities.
c) To protect our rights and business – if necessary to prevent fraud, security breaches, or legal disputes.
6.2 If we share personal information with third-party service providers, we take reasonable steps to ensure they adhere to Australian privacy standards.
7.1 We take reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Security measures include:
a) Encrypted storage of sensitive data.
b) Restricted access to authorised personnel only.
c) Secure payment processing via trusted third-party providers.
7.2 While we implement strict security measures, no online platform is entirely risk-free. Users should take steps to protect their own devices and accounts when interacting with our Website.
8.1 You have the right to request access to the personal information we hold about you.
8.2 If you believe that any of your personal information is incorrect, incomplete, or outdated, you may request a correction.
8.3 To make a request, contact us through our Website. We will respond within a reasonable timeframe and may require identity verification before disclosing or amending information.
9.1 If you no longer wish to receive marketing emails, you can:
a) Click the “unsubscribe” link in our emails.
b) Contact us through our Website to request removal from our mailing list.
9.2 Requests to opt out will be processed within 30 days.
10.1 In the event of a serious data breach, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth).
10.2 If a breach is likely to result in serious harm, we will:
a) Notify affected individuals as soon as possible.
b) Report the breach to the Office of the Australian Information Commissioner (OAIC) where required.
10.3 Contact details for the OAIC:
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
11.1 If you have a complaint about how we handle your personal information, please contact us through our Website. We take privacy complaints seriously and will respond within 30 days.
11.2 If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
12.1 We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations.
12.2 The latest version will always be available on our Website. Continued use of our Website or Services indicates acceptance of any updates.
