CPS Services is committed to eliminating discrimination, promoting diversity, and providing equal opportunities, which is demonstrated through our employment policies, procedures and practices. Our aim is that our workforce will be truly representative of all sections of society and each person feels respected and able to give of their best.
All employees have a duty to co-operate to ensure that this policy is effective in ensuring equal opportunities and preventing discrimination. Disciplinary action will be taken against any employee who breaches this policy, and serious breaches will be treated as gross misconduct.
All employees will be helped and encouraged to develop their full potential, and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.
The purpose of this policy is to provide diversity and equality to all in employment, irrespective of protected characteristics such as gender, gender reassignment, race, ethnic origin, pregnancy, disability, age, nationality, national origin, sexuality, religion or belief, marital status, civil partnership and social class. We oppose all forms of unlawful and unfair discrimination.
All employees, whether part time, full time or temporary, will be treated fairly, equally and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability.
Responsibility for enforcement of this policy rests with the Directors, who monitor the effectiveness of the policy and associated initiatives. All employees have an obligation to avoid discrimination and promote equal opportunities.
To ensure that equality underpins all aspects of our employment policies, procedures and practices, we aim to:
Where necessary to assess whether personal circumstances (e.g. irregular hours, travel) will affect job performance, this is discussed objectively and asked equally of all candidates. Appropriate interview arrangements are offered to disabled applicants who identify themselves at the application stage.
We monitor the effectiveness of this policy by keeping records of our recruitment and selection processes, reviewing practices where shortfalls are identified, and implementing recommendations. This takes into account information such as gender, race, age, disability, and marital status.
This policy also seeks to ensure the Company does not discriminate on grounds such as age, sexual orientation, trade union activity, religious and political belief, poverty and social exclusion, in addition to legislated protected characteristics. We strive to increase the participation rate and employment outcomes of Aboriginal and/or Torres Strait Islanders across all levels.
Customer First Policy CPS Services takes active steps to provide equal opportunities in service delivery and employment. Customers will not be treated less favourably because of race, colour, national or ethnic origin, gender, marital status, disability, sexuality, age or religious belief. We encourage the development of understanding and appreciation of diversity, and expect our workforce to treat colleagues and customers equally and with respect.
Accessibility of Services We work with local communities to provide a safe environment in accordance with our Occupational Health and Safety policies.
Planning and Improving Services
Monitoring: We monitor service quality and the effectiveness of our equal opportunities policies, act on customer and staff feedback, and provide regular reporting on service quality including the views of service users.
Improving Performance: We provide clear information on how to complain, respond to complaints within an agreed timescale, communicate action taken, and treat all complaints fairly and consistently.
All employees represent CPS Services in carrying out their duties and are expected to understand and comply with our Equal Opportunity Policies, ensuring customers, clients, stakeholders and members of the public are treated equally and fairly, free from discrimination, harassment or victimisation based on race, sex, disability, sexuality, marital status or religion.
Sexual Harassment Sexual harassment is unwanted and unwelcome conduct — including comments, looks, actions, suggestions or physical contact — that a person finds offensive. This is not tolerated when experienced by women or men.
Our Staff We aim to have a workforce that reflects the communities we serve, achieved through this policy’s application in recruitment and selection. We offer training and promotion equally to staff, take disciplinary action against breaches, develop the potential of under-represented groups, and maintain a safe, harassment-free environment.
Our Customers CPS Services has a duty of care to ensure customers are treated fairly and without prejudice, and expects customers to treat our staff fairly and equally in return. Discrimination or harassment in either direction will be acted upon.
Sexual Orientation It is unacceptable to victimise or harass clients, members of the public or colleagues on the grounds of sexuality. Harassment, discrimination and victimisation will not be tolerated, and disciplinary action will be taken against anyone found guilty of such conduct.
Translation and Equality CPS Services bridges communication gaps with service users who may struggle to communicate in English, drawing on staff knowledge and diversity.
Responsibility for implementation rests with Senior Management, who ensure all reasonable and practical steps are taken to avoid discrimination. Managers will demonstrate commitment to the policy, communicate it to employees, ensure understanding of responsibilities, and deal promptly and thoroughly with any complaints of discrimination, harassment, victimisation or bullying.
Corporate sustainability starts with a company’s value system and a principled approach to doing business, meeting fundamental responsibilities in human rights, labour, environment and anti-corruption. CPS Services has adopted the Ten Principles of the UN Global Compact:
Human Rights
Principle 1: Support and respect the protection of internationally proclaimed human rights.
Principle 2: Ensure non-complicity in human rights abuses.
Labour
Principle 3: Uphold freedom of association and the effective recognition of the right to collective bargaining.
Principle 4: Eliminate all forms of forced and compulsory labour.
Principle 5: Support the effective abolition of child labour.
Principle 6: Eliminate discrimination in employment and occupation.
Environment
Principle 7: Support a precautionary approach to environmental challenges.
Principle 8: Undertake initiatives to promote greater environmental responsibility.
Principle 9: Encourage the development and diffusion of environmentally friendly technologies.
Anti-Corruption
Principle 10: Work against corruption in all its forms, including extortion and bribery.
